Template – Feedback Survey Customer Service Rate

How happy are you with our customer service?

Description:

This is a very common yet important question that any business should ask customers: How happy are you with our customer service?

You can use a customer feedback survey like this one, for example, for loyal customers who have been using your services for a long time. 💡

This template can help you evaluate your customer service team and provide suggestions for improvement, based on your customers’ real feedback. 💌

Benefits of a customer feedback survey:

• Evaluate the performance of your customer service team;
• Gather valuable feedback and suggestions from customers;
• Build better relationships with your customers;
• Stand out from competitors in your industry;

Best practices:

• Write a short and clear question so customers know specifically what they are evaluating;
• Make sure your thank you message appeals to customers in a sense that their opinion matters;
• Use this message at the center of the screen to gather as much feedback as possible;

How to use it:

• Sign up to Helppier and log in;
• Choose this template in your dashboard;
• Adjust the message, colors, and illustration;
• Set to appear on a specific action, type of user, or dynamic URL ;
• Publish it!