Template – Sorry, it’s not you. It’s us!

by Priscila Correia in

Sorry, it’s not you. It’s us!

Template type:  Maintenance Alert


Who said alerts need to be boring? 😴 Sometimes, all it takes is a fun message, a bright color pallet, and an appealing illustration like this one. 😎

Use this maintenance alert template on your product and you’ll definitely get a smile or two from your users. The title “Sorry, it’s not you. It’s us!” will just remind them that they are in a positive relationship with your company. And that you care about their experience. 😉

Feel free to add an estimated date about when the update will be finished, so users can feel at ease.


Benefits of a maintenance alert:

  • Reduce any frustration related to the issues being fixed;
  • Help decrease the number of questions and support tickets related to a specific area/feature in maintenance;
  • Keep users informed about important updates coming to your product;
  • Build trust and improve your relationship with users;

Best practices:

  • Avoid using this alert at the center of the page, make the user experience as smooth as possible;
  • If you can, provide a date and inform users when the maintenance will be completed;
  • Choose eye-catching illustrations and fun copy to catch the user’s attention;
  • For alerts and warnings, use popular colors such as Red, Yellow, or Orange;

How to use it:

  • Sign up to Helppier and log in;
  • Choose this template in your dashboard;
  • Adjust the message, image, and the button’s link;
  • Set to appear on a specific page for a specific period;
  • Publish it!


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